Delivery & Returns

DELIVERY

Free shipping for all Australia orders.

Once orders are processed they will be shipped within 1 working day. Shipping to major cities is approximately 3 - 5 business days.
Rural areas can take up to 14 business days.

If your package has not been received within 14 days, please notify us by email at: contact@adcollection.com.au

Please note that it is NOT possible to make a delivery to a PO Box. 
 
AD COLLECTION is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. 
AD COLLECTION is not responsible for any packages once they are in the customers possession or shipping company. 

RETURNS

We want all our customers to receive high quality products. If you are not completely satisfied with your product, please send us an email via contact@adcollection.com.au or contact form highlighting the reasons you're unsatisfied with the product.

It is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. 

To return unused product(s) it must be in its original unbroken packaging and within 14 days of receipt for a refund, or alternatively you can exchange your product within 30 days.

Items must be unworn and unwashed.

Please note You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund or exchange within 48 hours.

Please note All sale items are non refundable, if you would like a sale item returned you are eligible for a store credit or you may have your items exchanged. 

 

FAULTY PRODUCT

If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service.

If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

You can do this by emailing our support staff at: contact@adcollection.com.au

SALE ITEMS

All sale items are non refundable, if you would like a sale item returned you are eligible for a store credit or you may have your items exchanged.