Frequently Asked Questions

What happens after I order?

Once you have placed your order, the magic begins!

First, you will receive a confirmation email with your order number ( starting with #1... )

You will then receive a shipping confirmation email, meaning your parcel has been shipped and is on its way! This email may be followed by emails from our shipping subsidiaries, who will notify you as the parcel moves closer and closer to its destination.

Please note: Orders are dispatched within 2 business day of being placed. If there is any sort of issue and we cannot fulfil, we will notify you.

How long will my order take?


Once orders are processed they will be shipped within 2 working day. Shipping to major cities is approximately 4 - 5 business days.
Rural areas can take up to 14 business days.

If your package has not been received within 14 days, please notify us by email at: contact@adcollection.com.au

Please note that it is NOT possible to make a delivery to a PO Box

 AD COLLECTION is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. 

AD COLLECTION is not responsible for any packages once they are in the customers possession or shipping company. 

 My order has been lost ?

Sometimes, there can be a delay in getting your parcel to you. Usually this is out of our hands, but we will do everything we can to speed up the process.

If you have not received your order with 14 business days, please email us at contact@adcollection.com.au and we will launch an investigation and hopefully get your parcel to you as soon as possible.

 My Tracking Number Shows My Parcel Has Been Delivered, But I Haven't Received This?

 If you have checked your tracking number to find out where your parcel is, and it shows as delivered, please follow the below checks before getting in touch with us. 

- Has your neighbor or family member picked it this up for you on your behalf? 

- Check your address on your order confirmation, to make sure the correct house number, street, postcode were included. If there was a slight error in your address, please check at that address for your parcel. 

- If your parcel has been delivered to a place of work, university accommodation or an apartment block, please check with reception and all members of staff on duty when your parcel was signed for. 

If, after these steps have been followed, and you still can't find your order, please email our support team on contact@adcollection.com.au and they will be able to open an investigation with the delivery company and resolve the matter for you as quickly as possible. 

General Questions:

How do I wash my jeans? 

Usually we recommend not to wash your jeans for along as you can until you have no choice but to wash them!
Set your washing machine to the gentle our delicate cycle. To keep your jeans looking the same way they did when you purchased them, wash the jeans on a gentle cycle. This reduces the wear and tear on your jeans, allowing the colours and design to stay intact.Fill the washing machine with cold water. Never wash the jeans in hot water. Lukewarm water can also be used when washing your Jeans. Hot water can cause colour loss in jeans, especially darker jeans.Turn your jeans inside out. Washing jeans can be abrasive to fabrics. Not only do clothes rub agaisnt one another, but the detergent, along with zippers, buttons, and snaps, can be damaging to the colour and fabric.Put your jeans in the washing machine with only other jeans or on its own. One of the major factors to consider while washing jeans is the bleeding of the indigo. Washing too often can make your jeans lose their colour or pre-fade. Line dry the jeans. Do not tumble your jeans in a dryer. Avoid over drying your jeans to prevent shrinkage and the  loss of colour to the fabric. If you want too dry your jeans in a dryer for time, tumble them on a delicate cycle with low heat. Take them out while still slightly damp and let them fully finish drying on a rack or a line.

Still haven't found what you're looking for? 

We would love to hear from you about anything. If its a query, an issue, or just some advice for what we should do in future, we would be glad to hear it all!

Email - contact@adcollection.com.au