AD COLLECTION Returns Policy

AD COLLECTION RETURNS POLICY

We hope you love your AD COLLECTION purchase! However, if for any reason you are unhappy with it, simply send your return to us within 14 days of receiving your item and we will be happy to accept your return considering it meets the below criteria.

  1. CHANGE OF MIND/WRONG SIZE
  • Items purchased from AD COLLECTION are eligible for return within 14 days of receiving the order. Please inspect your products as soon as they arrive and remember that we want to find a new home for that piece, which is why we request that all items are returned in original, unworn condition with tags attached. That means items returned with any make up or fake tan stains, odour or any damage are not eligible for return. 
  • We are also not responsible for washed items that turn out differently if the washing instructions were not followed. You can contact us if you have an issue and we'd be happy to help you though.
  • Please choose carefully - once your order is placed, we are unable to modify/cancel the order

 

  1.     FINAL SALE ITEMS POLICY
  • Sale items cannot be returned. (Sale items are anything in the sale section, items reduced in price or clearance). 

 

  1.     EXCHANGE or REFUND
  • While we do not issue refunds, we will gladly accept items eligible for return. You will be refunded with store credit in the amount you have paid for and then you can choose your favourite item again.

 

  1.     FAULTY ITEM/INCORRECT ITEM
  • On the rare occurrence that you do receive a damaged or defective item, please contact us at contact@adcollection.com.auand provide us with a photo of the fault or incorrect item, your order number and complete name. Our customer care team will contact you and offer you a solution.  Please do not return any incorrect or damaged goods before getting in touch with our customer care team through our email.

 

  1. TO RETURN AN ITEM

 

  • Customer is responsible for return shipping fees. All returns must be postmarked within 14 days of having received your order (as per tracking info). If customer has returned products more than 5 times in total, we can deny a return based on the circumstances of the return and exchange. 
  • Please mail back your order in a traceable shipping service (we are not responsible for lost or damaged packages).
  • Please keep your tracking number/receipt. You will be notified by email once your returns have been processed.

 

         Send returns to the following address:
         AD COLLECTION       
         408/278 BUNNERONG RD
         HILLSDALE NSW 2036
         AUSTRALIA

 

  1.     TO RECEIVE STORE CREDIT 
  • Once we receive your return, we will thoroughly inspect the items, process the return, and send you an email with your online store credit within 7-10 business days. Once you receive the credit, you will be able to use it towards any future online purchase at adcollection.com.auwithin the next 3 months.
  • For questions, please email: contact@adcollection.com.au